In other words, record the canonical version of the name, address and phone number somewhere the marketing lead can find it. A citation is any place on the web where the service area appears for {entity_s}. Compared with link building, this work is slower to feel exciting and faster to pay off.
Put plainly, a directory entry is worth less than an editorial mention, but it is far easier to keep trustworthy. Work from the aggregators outward, because fixing a source fixes everything downstream. Local search signals sit silently behind the scenes, but discovery apps read them constantly.